Please review the following carefully. Use of products sold by CB ENGINEERING is at the consumer’s own risk. Proper installation and proper use of all products must be followed for optimal safety and performance. CB ENGINEERING does not accept responsibility for improper use, alterations, and installation of any products purchased from us. All products sold and manufactured by CB ENGINEERING are for off-road use only. We warranty the products we produce. We do use other manufactured products and those products are warrantied by each individual manufacture.
All orders must be paid in full before shipment. Any orders that have a balance due or are in dispute will not ship until balance is paid and complete. All orders that state "Built to Order" are custom and not refundable or returnable. If an "Built to Order" item is canceled or disputed, the item/s will not ship until the payment is corrected. Upon placing your order for a “Built to Order Item”, you enter into an agreement to purchase. Any canceled or refused order will be subject to a 20% reprocessing fee of the total paid amount. Any secondary, tertiary, etc. cancellations following the first refund will incur an additional 5% increase with each refund, i.e. 25%, 30%, 35%. If "Built to Order" item/s payment is not corrected within 60 days, the item/s with outstanding balances will be assessed a 15% late fee. The customer will be sent a new invoice with the added 15% late fee. If the outstanding balance is not paid within 180 days the balance may be sent to a collection agency or civil litigation may be initiated. After 180 days of non payment, the issuing payment company will also be liable for unpaid invoice and will be sent overdue invoice. If issuing payment company does not pay unpaid invoice after 240 days, the unpaid invoice will be sent to a collection agency and a complaint with the Consumer Financial Protection Bureau will be submitted.
All orders must have a valid phone number for an order to be completed. Orders that have different ship to and billing address need to be approved before orders will be shipped.
Returns & Replacements:
No custom order is returnable. All items stating "All sales are final" are not refundable. No returns will be accepted after 30 days from the time the customer receives the item. We hope you are satisfied with every CB Engineering purchase you make. We believe strongly in our products and their quality. If you are not pleased with your purchase, you may seek a return or a replacement. If you're returning the product because we made an error, please email us at Christian@cb-engineer.com or firstname.lastname@example.org. Note that all returns are subject to a 20% restocking fee. Please include all original packaging and manuals in order to avoid being further penalized. All returns to CB Engineering require an RMA (Return Merchandise Authorization) number and must be pre-approved by CB Engineering. Any package without an RMA number will be returned to sender, at sender's expense. Refunds will be given on parts only and excludes shipping, or any other charges. Note: Custom products cannot be returned, they are custom and special for your end use only.
All CB Engineering™ manufactured product is covered by a Lifetime Replacement Warranty. These products will be free from defects in material and workmanship under normal installation, and use. Due to the intended use of our product, our warranty does not cover product damaged sustained from offroad use or accidents. Warranty is limited to repair or replacement. CB Engineering™ does not offer any type of labor or shipping allowance and all warranty claims are subject to inspection by CB Engineering™.
At the discretion of CB Engineering™, the products in question can be repaired or replaced when found defective. Prior to any replacement or repair, written authorization must be obtained from CB Engineering™. Failure to contact us prior to having warranty work performed will immediately void all applicable warranties; and it is then the sole responsibility of the customer to remit any payment incurred.
The warranty expressed above is the sole warranty of CB Engineering™, and any other expressed or implied warranties are hereby specifically excluded and disclaimed
Upon our receipt of the damaged product it will be replaced or repaired at our discretion. The warranty is only applicable for the original purchaser of the product; all names of customers are held in a CB Engineering™ database for reference. All returns will be checked and any modifications made to any of these products will void the warranty.
Installation labor, paint, powdercoat, or any other finishes are not covered by warranty. We do not cover shipping, insurance or any import fees, duties and taxes for the returned product. If after inspection, we found the product to be defective in materials or workmanship, we will at no cost repair or replace the defective product with the same or comparable product on a “best-effort” basis.
This warranty does not cover
incidental or consequential damages such as damage to or loss of directly or
indirectly caused by the product. Please contact us about product failures
regardless of reason. We are extremely fair, but ultimately have the right to
refuse any warranty claim.
We ship to all 50 states in the USA. We ship with most major carries and can tailor the shipping to your requirements. Our standard shipping is to use the quickest and most cost effective carrier/method to ship our products to the customer. On all orders over $500 we require insurance for the purchased price and a direct signature due to the high cost of the items being shipped. Our website shipping calculator is setup to best reflect the cost of shipping with insurance and a direct signature, but if the quoted shipping cost is higher than the actual amount we will refund the difference. If the customer is willing to accept all responsibility of shipping the package we may be able reduce the price of shipping, but we will not reliable for any lost, damaged, or any others issues incurred with shipping our products.
We ship to most countries and our website is setup for the majority of countries we ship to. Due to the unique nature and differences in shipping logistics of each country, once the product passes customs it is the end purchaser's responsibility for the package to make it to the final destination. All international shipping will require insurance for the purchased amount and will require adult signature on all orders over $300. The requirement of insurance and direct signature will require us to use either FedEx or DHL for all internatinal shipping. Our website shipping calculator is setup to best reflect the cost of shipping with insurance and direct signature, but if the quoted shipping cost is higher than the actual amount we will refund the difference. If the customer is willing to accept all responsibility of shipping the package we may be able reduce the price of shipping, but we will not reliable for any lost, damaged, or any others issues incurred with shipping our products. All international shipping costs are the responsibility of the purchaser we will not provide a refund on any returned products. Please provide a phone number and make sure the shipping information is correct. If you would like to setup your own shipping let us know and we can work with you to provide the necessary information for you to get the products picked up and shipped accordingly. If you have any questions please contact us at email@example.com or firstname.lastname@example.org.